Frequently asked questions:
How much does hiring cost?
Hiring is usually more economical and convenient than buying in most cases. Please contact us and we can email you our latest price lists.
How long is the hire period?
Pricing is based on a three day hire. If you hire for the weekend, this would mean collection on Friday and return on Monday. You can hire equipment for longer periods, however higher charges will apply. Please contact our office for pricing.
How do I book equipment?
Just call us between 12.30am and 4.30pm Monday to Friday to place your order. You can email us your order however we will require a contact phone number so we can get back to you to confirm your order. For urgent orders we suggest you contact us by phone.
Do I need to pay a deposit?
Yes a 30% (or minimum $50) deposit is required at time of booking. This will enable us to hold the equipment for the date you require it.
When do I book?
We suggest that you book as soon as you know you need the equipment. For events with numbers that are not yet confirmed it may be better to estimate the higher number of guest and we can hold that amount. Usually it is best to confirm the numbers around one week before the event. The disadvantage of leaving booking to the last moment is that the equipment you are looking for may not be available. This can be a very stressful situation.
How much does delivery and pick up cost?
Delivery prices vary depending on a few different factors. They are the location of the delivery, the order size and site access (one or two people required for loading and unloading) and when
the delivery and pick up is required. Please contact us with what you require and we will be happy to give you a quote for the delivery and pick up of your order.
Can I collect and return the equipment myself?
Yes there are some products you are able to pick up while others are a delivery only item. If you are collecting equipment from our warehouse we usually take a $50 security deposit when the goods are collected. This security deposit is returned when the equipment is bought back, providing it is clean and in working order.
What happens if I damage or break equipment?
If items are damaged whilst in your possession, you will be responsible for the replacement cost associated with them. Please ask prior to hiring if you would like to know the replacement costs.
Do I need to clean the hire equipment?
The hire equipment is cleaned and tested (if applicable) by us before you recieve it. Our pricing is based on you (the customer) cleaning the equipment after using it and returning it in the condtion we originally supplied it to you in. We are able to arrange to clean the equipment for you however this will be at a extra charge. Please ask prior to hiring if you would like to know the cleaning costs.
Where is your warehouse?
Our warehouse is located at Unit 2, 81 Enterprise street, Kunda park and is open on Monday to Friday 12.30am to 4.30pm and other times by appointment.